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Sr. Facilitator: Citadel Federal Credit Union

  • 3 Mar 2020 10:39 PM
    Message # 8792871
    Anonymous member (Administrator)

    Sr. Facilitator

    Company: Citadel Federal Credit Union

    Location: Exton, PA

    As a Senior Facilitator you support the development of our talented employees. You’re passionate about delivering effective, engaging, and memorable learning experiences in physical and virtual classrooms, as well as in the field. Empowering people with knowledge and skills is what you do best. Always keeping an eye on innovation, you thrive on seeking creative ways to improve training and deliver great outcomes. And, your natural ability to collaborate and influence make you a key team player. Your diverse skills and abilities allow you to easily move between systems and process training, to basic sales and soft skills training. Plus, you like a good challenge and quickly learn new skills—so you’re always current and sharp.

    Responsibilities

    ·         Facilitate training via live classroom, webinars, and blended learning, using a dynamic mix of engaging instructional methods

    • ·         Facilitate programs across our broad new-hire training curriculum including systems training, standard operating processes and procedures, product features, and sales training
    • ·         Facilitate field-based or virtual refresher/remediation training for underperforming individuals
    • ·         Facilitate selected soft skills and leadership development topics, as needed

    ·         Ensure that curricular content is designed and delivered for maximum effectiveness

    ·         Monitor content and delivery design, and make recommendations to curriculum owners to improve learning experiences

    • ·         Influence others inside and outside the department to support incremental improvements/changes to training programs

    ·         Continually and proactively support initiatives that drive great learning outcomes

    • ·         Offer insightful perspectives on how to boost learner engagement by way of more cooperative, interactive learning experiences in and out of the classroom
    • ·         Seek ways to reduce the amount of time to proficiency, especially for new hires
    • ·         Schedule courses and manage training resources
    • ·         Track course completions
    • ·         Provide learner performance feedback to stakeholders

    ·         Perform various other tasks and special projects, as required

    Qualifications & Requirements

    Education – Bachelor’s degree

    Required Work Experience - 5 years of facilitation experience, demonstrating progressive responsibility in role

    • ·     Advanced ability with Microsoft Word, PowerPoint, and Outlook

    Tech-savvy and tech-curious

    • ·     Fluent in English
    • ·     Business process, procedure, and software systems training experience
    • ·     Practiced with adult learning theory
    • ·     Effective classroom management skills
    • ·     Dynamic presentation skills
    • ·     Creative problem-solving mindset
    • ·     Strong verbal, writing, and listening skills
    • ·     Strong influence and consensus-building skills
    • ·     Team-oriented, motivated, and empathetic
    • ·     Proven ability to take initiative
    • ·     Demonstrated ability to continually improve training programs
    • ·     Must be able to thrive and prioritize in a constantly changing work environment

    Basic experience with a Learning Management System (LMS)

    To Apply: https://recruiting.ultipro.com/CIT1012CITAD/JobBoard/69156559-163e-4102-92c8-43771e19e8e5/OpportunityDetail?opportunityId=f6185f7a-f99b-4ef3-b7e5-243fe1704f63

    If this sounds like you, please apply today if you are interested in joining our award winning company!  Not a good fit but know someone who is? Please refer them!

    Contact:               Keron Clarke

    Talent Acquisition Consultant

    keronclarke@citadelbanking.com

    484-713-3618


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