Register today   Articulate Storyline Bootcamp - Basics and Beyond! Early bird registration closes July 11, 2020

Life, Liberty, and the
Pursuit of Better Training

Log in

Driving Business Results with Every Interaction - Insights on Customer Service Training

  • 10 Apr 2019
  • 2:00 PM - 5:00 PM
  • The Chamber of Commerce for Greater Philadelphia - 200 S Broad Street, Philadelphia PA, 19102, Suite 700 - Engagement Room (Inside the Bellevue)


  • Please Note:

    This option is only for New Members! If you are a current member looking to renew or a former member renewing a lapsed membership, please log into the system and go to your profile and renew your membership there. You can then register for the event at the member rate.

    For New Members, please allow up to 3 business days for your membership to be activated if you want to sign up for multiple events.

Registration is closed


Culture eats strategy for breakfast. They teach that to the cadets at West Point, Annapolis, and Colorado Springs. All the top business schools would impart that same wisdom. You cannot grow business without a solid plan and a vision of the future. Organizations spend countless hours on activities such as developing 5-year plans, creating "blue chip" projects, and of course, hours spent on budgeting and negotiating spend. Without such management techniques, any success may prove accidental. But top-line and bottom-line results often live and die on the front-line. Let's face it - there's a lot of tough competition out there. Every interaction between employees and customers represents a chance for the company to "get it right". Or fail miserably. If your employees do not wow customers you better believe that in the end, the results will show it. But how can organizations create meaningful training that impacts customer service and drives business results?

Join L&D Philly and locally based hospitality educator, customer service consultant, and former 5-Star Concierge Jamie Cooperstein as she explores how the top companies get customer service training right. Hint: You learn great customer service the way you get to Carnegie Hall.

About Our Facilitator:

Jamie Cooperstein

As a relatable “having done the job herself” facilitator, Jamie has a refreshing delivery and uses a blend of interactive exercises, role playing and team building to coach clients on the necessary components of service excellence. Managers in customer-facing roles are encouraged to reinforce the skills acquired in training in order to create a culture shift. 

You don't have to be an upscale brand, or have a large budget or team to effortlessly deliver Five Diamond service. Any business can elevate its service delivery with the right attitude and the right tools. It begins at the top, with upper management having a “customer comes first” mindset that your staff will want to enthusiastically adopt. ​

© 2020 - Learning & Development Professionals of Greater Philadelphia

Powered by Wild Apricot Membership Software