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Partner Event - Bright Invention & Creative Corporate Training - Free Demo

  • Fri, April 02, 2021
  • 4:00 PM - 5:00 PM
  • Online via Zoom

Description

Join the team from Creative Corporate Training (a part of Bright Invention) for one of two free demos to see how CCT uses improvisation to enhance and improve training solutions for clients.

Session 1 -Awkward or Inappropriate?

This month we explore a workplace encounter which to some is simply awkward and to others is inappropriate. How do we navigate differences of perception? How do we make clear workplace boundaries when someone makes us uncomfortable? And how do we see and feel that we are making someone uncomfortable? 

Session 2 - The Customer From Hell

This month we explore the ever-vexing challenge of managing a difficult customer. In this scenario, we will illustrate an in-person retail encounter between a sales person and a customer. To add a level of difficulty, we are removing the "let me get the manager" option! How can we de-escalate emotional business encounters? How do we protect our boundaries as human beings, while continuing to address the customer's needs? How can we use pauses, breathing and reflection to navigate . . .  the customer from hell? 

Information & Registration:


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