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L&D Professionals of Greater Philadelphia

Community Support Learning & Performance Trainer - Ring - Malvern PA

  • 2 Jul 2018 12:22 AM
    Message # 6354331
    Anonymous member (Administrator)

    Ring is currently seeking a Community Support Learning & Performance Trainer to join the Ring training team that will be the face of our company while providing training for all our new team members in its Malvern, Pennsylvania call center location.

    This role is perfect for someone who has a passion for training, education, and developing while delivering the absolute best learning experience to our newest team members while in the classroom. The right candidate will also be comfortable implementing fresh ideas around adult learning and suggest ways to evolve our program in ways that best represents our Ring culture.

    If you are also a recognized initiative-taker with excellent follow-up skills and attention to detail, then Ring-it-on!

    Here's What You'll Be Doing:

    • Deliver an engaging training experience in classroom facilitation and assess the performance of each new team member
    • Acclimate new hires to the business and conduct orientation and facilitate the onboarding training
    • Document new team member performance via feedback and tracks attendance daily
    • Conduct needs assessment to identify ways to enhance and improve the training program
    • Communicate and collaborate with team members and other departments for making a cohesive learning environment
    • Responsible for all disciplinary measure for employees from warnings up to termination
    • Identify training needs by evaluating strengths and weaknesses
    • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
    • Other related duties as assigned

    Do You Have What It Takes:

    • Strong presentation skills and is able to incorporate Adult Learning Principles in their facilitation
    • Maintain high levels of motivation, enthusiasm, positivity, and professionalism
    • Comfortable delivering constructive feedback to address knowledge, skill, and performance gaps professionally and appropriately
    • Ability to accept and apply feedback
    • Confident in suggesting ideas, creating and implementing initiatives that just make sense
    • Capable of prioritizing and organizing work efficiently to meet deadlines
    • Stay abreast of the new trends and tools in employee training and development
    • Excellent communication, interpersonal skills, and emotionally intelligent.
    • Customer obsessed
    • Education Required: Bachelor’s Degree

    Preferred Qualifications:

    • Bachelor’s degree in Training, Education, Teaching Strategies, Curriculum Design, Communication, Human Resources, Organizational Development
    • Experience in the facilitation of instructor-led training with a solid understanding and application of adult learning principles
    • 2 years in an educational background, retail industry or Ring equivalent
    • Knowledge of creative and educational learning techniques

    About Ring

    Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro, Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com . With Ring, you're always home.

    Ring LLC is proud to be an equal opportunity employer, and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.



The Learning & Development Professionals of Greater Philadelphia offers professional development opportunities for participants to sharpen their skills and learn how to use new tools in a collaborative environment with best practices. We focus on Instructional Design, Facilitation, and Learning Technology topics and trends. We design our sessions to be hands-on learning experiences where participants can apply what they learn in the moment, receive valuable feedback, and gain insights on how to make improvements to their work.

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